Terms of Sale (online and telephone bookings)
These terms and conditions apply to Snooker table bookings and other purchases made online through the Lavender Park Golf website (www.lavenderparkgolf.co.uk) or our centre telephone booking line.
1.1 Lavender Park Golf Centre and website www.lavenderparkgolf.co.uk are owned and operated by David Johnson Golf Ltd (“we”, “us”, “our”). All products and services offered on the Website and at our Centre are provided by us.
1.2 Our registered company number is 2366958. Our VAT registration number is 783 8124 06
1.3 You can contact our customer services team using our online contact form. You can also write to us at Lavender Park Golf Centre, Swinley Road, Ascot ,Berkshire SL5 8BD ,call on 01344 893344 or email firstname.lastname@example.org
2 TERMS OF SALE
2.1 These terms of sale (“Terms of Sale”) apply to you when you use our Website or our centre telephone booking line (“Booking Line”) to book a snooker table.
2.3 Please read all our Terms and Policies carefully and make sure that you understand them before making a Booking. We recommend that you print a copy or save them to your computer for future reference.
2.4 If you would like our Terms and Policies in another, please contact us using the contact details at the beginning of these Terms of Sale. Our Terms and Policies are only available in the English language.
3 PLACING ORDERS
3.1 You may make Bookings using our Website or Booking Line (“Order”) if: (a) you are over 16 years old; (b) you possess a valid debit or credit card (or are authorised to pay via another of our accepted methods or payment); and (c) you are located in the United Kingdom at the time of your Order.
3.2 By placing an Order, you are making a request to make a Booking on the terms and conditions set out in these Terms of Sale. This does not mean that your request has been accepted by us and a contract between you and us will only be made once we have taken full payment for your Order and confirmed your Order in accordance with clause 3.3 below.
3.3 Once we receive your Order, we will process your payment and, if the payment is successful, we will communicate acceptance or your Order by sending you a confirmation email or, for Orders placed using our Booking Line, by giving you an Order number over the telephone (“Confirmation”). Once you have received your Confirmation, a contract between us (“Contract”) will be made in relation to your Booking or Voucher purchase.
3.4 When placing an Order, please ensure you provide complete and accurate information. It is your responsibility to ensure that your Order is correct and accurately reflects your selection. If an Order is not correct in any way, please notify our customer services team immediately on becoming aware using the contact details at the beginning of our Terms of Sale. Please see clause 6 for information about amendments and cancellations.
4 PRICES AND PAYMENT
4.1 All prices are as stated on our Websites from time to time and include any applicable VAT.
4.2 Prices for our products and services may change from time to time, but changes will not affect prices relating to any existing Contract that you have with us. We reserve the right to promote the same or similar products and services at different prices, or on different terms, in connection with any offer or promotion we may be running from time to time.
4.3 Payments through our Websites and over the telephone must be made in pounds sterling by debit or credit card only.
4.4 Despite our best efforts, it is possible that some prices on our Websites may be incorrect from time to time. If we discover an error in our prices which affects your Order, we will let you know as soon as possible after we become aware and we will give you the option of continuing with your Order at the correct price or cancelling your Order. We will not process the incorrectly priced part at your Order until we have received your instructions. If we are unable to contact you using the contact details that we have for you, we will treat the relevant party of your Order as cancelled and notify you by email of telephone using the contact details we hold for you. If the pricing error is obvious or could reasonably have been recognised as a mispricing, we will not be obliged to fulfil a Contract at the incorrect price even if we have already provided you with your Confirmation.
5.1 Discount code offers may be restricted to use by certain customers and/or on specific products or services and we reserve the right to cancel, modify or restrict these offers at any time without notice to you and for any reason.
5.2 Discount code offers may not be shared, sold or exchanged. Discount codes from unauthorised internet postings are not valid and may be declined. We reserve the right to decline or cancel Orders or Contracts played with discount codes at our sole discretion.
6 CANCELLATIONS AND AMENDMENTS
6.1 We appreciate that things don’t always go to plan, so we are happy to move your Booking to a future date up to 2 months later free of charge if you can no longer make the original date. To arrange this, you must contact us as soon as possible, but in any case, at least 48 hours before your Booking start time, by speaking to a member of our customer services team at the Centre or by using the contact details at the beginning of our Terms of Sale.
6.2 Unfortunately, Bookings cannot be cancelled or refunded, except in accordance with your legal rights, for example, if we do not provide our services to you with reasonable care and skill or otherwise in accordance with the Contract. If you experience a problem, please let us know as soon as possible by speaking to a member of our team at the Centre or by using the contact details at the beginning of our Terms of Sale.
6.3 Bookings are time-specific. The start time for you Booking is stated on your Confirmation. If you fail to arrive for your Booking or you arrive late (and you haven’t told us in advance in accordance with clause 6.1), you will forfeit your Booking and no additional time or alternative time slot will be permitted.
7 OUR LIABILITY TO YOU
7.1 We are under a legal obligation to consumers to supply goods that are in conformity with the Contract and to perform our services with reasonable care and skill. As a consumer, you have legal rights in relation to goods that are faulty or not as described and services that are not as described and services that are not performed with reasonable care and skill. Advice about your legal rights is available from your local Citizens’ Advice Bureau (www.citizensadvice.org.uk/) or Trading Standards office (www.gov.uk/find-local-trading-standards-office). Nothing in these Terms of Sale in any way affects your legal rights. In particular, we do not exclude our liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be illegal for us to limit or exclude our liability.
7.2 Subject to clause 8.1, we will not be liable for: (a) any loss that is not caused by us or that was caused by any event or circumstance beyond our reasonable control; (b) any loss of profits or revenue, loss of anticipated savings, loss of or damage to data or loss of goodwill; or (c) any unavailability of our Websites.
7.3 Subject to clauses 8.1 and 8.2, our total liability to you under or in connection with a Booking, however arising, whether in contract, tort (including negligence) or otherwise, is limited to the price you paid to us in respect of the Booking.
8 YOUR PERSONAL INFORMATION
9.1 The Contract between you and us is personal to you. You may not assign, sub-license or otherwise transfer any of your rights under a Contract. We may transfer, assign, charge, sub-contract and/or otherwise dispose of part or all of a Contract at any time.
9.2 If any provision of our Terms of Sale is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of our Terms of Sale, which will remain in full force and effect.
9.3 If we fail at any time to insist on strict performance of any of your obligations under the Contract, or if we fail to exercise any of our rights or remedies, this does not constitute a waiver of our rights or remedies and does not relieve you from compliance with your obligations. A waiver by us of any default does not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Sale is effective unless it is expressly stated to be a waiver and is communicated to you in writing.
9.4 We have the right to amend these Terms of Sale from time to time. However, each Contract will be subject to the Terms of Sale that were in force at the time of your Order, except to the extent that any change is required by law, regulation or governmental body (whether before or after we give you a Confirmation), or we notify you of any changes to these Terms of Sale before we give you a Confirmation.
9.5 The laws of England and Wales will apply to our Terms of Sale and the Contract. The courts of England and Wales will have exclusive jurisdiction over any claim relating to our Terms of Sale and the Contract, except that residents of Scotland and Northern Ireland may bring a claim in the courts of Scotland or Northern Ireland, respectively.
10 DISPUTE RESOLUTION
10.1 If you have a complaint relating to these Terms of Sale or our Contract with you, we will attempt to resolve the complaint using our internal complaints-handling procedure. Please contact us using our contact details set out at the beginning of our Terms of Sale.
10.2 If our complaints-handling procedure is exhausted and we have not been able to resolve your complaint, we will provide you with the name and website address of an alternative dispute resolution (“ADR”) provider that would be competent to deal with your complaint. If you make a request for the dispute to be settled by ADR, we will consider whether or not we wish to participate in ADR but we are not obliged by law to participate.